To place an order, select the RatRepel product you want, click Add to Cart or Buy Now, enter your delivery details, choose your available payment method, and complete the checkout process. Once your order is successfully placed, you will receive an order confirmation with your order details.

If you need to change your order, contact us as soon as possible at +91 99792 00049 or support@ratfall.com.

We can only make changes before the order has been processed or handed over to the courier. Once an order has been dispatched, changes to the product, quantity, or delivery address may no longer be possible.

Once your order has been dispatched, tracking information will be shared through SMS, WhatsApp, or email, where available.

You can use the tracking details provided to check your shipment status. You can also use our Track Order page on ratfall.com.

If you need help tracking your order, contact us with your Order Number and registered mobile number.

No. RatRepel is an electronic device and does not rely on conventional rodent poison, bait, or chemical sprays.

Orders are generally processed and dispatched within 1–2 business days after successful payment confirmation or successful COD order placement.

Delivery usually takes approximately 4–8 business days after dispatch, depending on your location and courier serviceability.

Remote or less-accessible locations may require additional time. Delivery timelines are estimates and may be affected by courier delays, weather, holidays, transportation issues, or other circumstances beyond our control.

Currently, we ship within India only.

Orders are delivered to serviceable Indian pincodes through our logistics partners. If a particular pincode is not serviceable, we may be unable to fulfil the order and will contact the customer regarding the available options.

Any applicable shipping charges are displayed at checkout before you complete your order.

Cash on Delivery (COD) is available for eligible locations and orders. If any additional charge applies to your order, it will be clearly shown at checkout before you place the order.

Extra care is recommended around animals that can hear ultrasonic frequencies. If you keep pet rodents such as hamsters, guinea pigs, or similar animals, we recommend consulting a veterinarian before using an ultrasonic rodent-repellent device in the same area.

RatRepel follows a 7-day return window from the date of delivery, subject to the conditions in our Return, Refund & Replacement Policy.

Eligible returns may include products that are damaged during transit, the wrong product being delivered, verified manufacturing defects upon arrival, or unused products returned with their original packaging and accessories.

Return requests must be submitted within 7 days of delivery. For complete conditions and exclusions, please refer to our Return, Refund & Replacement Policy.

To request a return, contact RatRepel Customer Support at support@ratfall.com or +91 99792 00049 within 7 days of delivery.

Please provide:

• Order Number or invoice
• Registered mobile number
• Reason for the return
• Clear photos of the product
• Photos of the packaging and shipping label, where applicable
• Video of the issue, if requested

Our team will review the request and provide return instructions if the request is eligible.

Once an approved return has been received and inspected, the refund will generally be processed within 7–14 business days.

The time required for the refund to appear in your bank account or original payment method may vary depending on your bank or payment provider.

Where applicable, eligible shipping, COD, handling, payment gateway, or other non-refundable charges may be deducted in accordance with our Return, Refund & Replacement Policy.

For indoor installation, place the device in an open and suitable location. Keep the ultrasonic output area unobstructed. Avoid placing it directly behind cartons, furniture, curtains, racks, or other large obstacles. Position it where rodent activity has been observed where practical. Keep it away from water and unsuitable heat sources, and follow the installation instructions supplied with your product.

We do not recommend it. Objects placed directly in front of the ultrasonic output can obstruct the sound and create areas with reduced exposure. Keep the front/output area as clear as reasonably possible.

Yes, where continuous operation is recommended for your model. RatRepel is designed to operate continuously when connected to the appropriate power supply. Avoid repeatedly switching the device on and off.

If your RatRepel model is designed for continuous operation, it is recommended to leave it powered continuously. Rodent activity can occur at different times, including during nighttime, so continuous operation helps maintain consistent operation of the device.

No. RatRepel is an electronic device and does not require chemical refills, bait cartridges, or replacement poison.

Routine servicing is generally not required for normal operation. Keep the device clean and dry, inspect the power connection periodically, and follow the maintenance instructions supplied with your product. If the device appears damaged or stops operating correctly, disconnect it safely and contact support.

The product uses approximately 10–25 watts, depending on operating conditions. For exact electrical specifications, refer to the specifications provided for your particular RatRepel model.

RatRepel is designed for AC 110–240V, 50/60Hz operation, subject to the specifications of the particular product. Always use the recommended electrical supply and do not modify the power connection.

There is no fixed time in which every customer will see the same result. Some environments may show changes in rodent activity relatively quickly, while heavy or established infestations may require more time and additional rodent-management measures. Factors such as food availability, entry points, sanitation, infestation severity, room layout, and device placement can significantly affect results.

Not necessarily. Rodent activity can vary naturally, and changes in movement may occur after installation. Do not judge the performance of the device based on a single day or short period. Keep the device operating as recommended and address food sources, sanitation issues, and accessible entry points.

No device can guarantee complete removal or prevention of rodents in every environment. RatRepel is intended to help reduce or discourage rodent activity. For best results, combine the device with appropriate sanitation, food-storage practices, sealing of entry points, and professional pest-control measures where necessary.

Rodent activity can return or continue if environmental conditions remain attractive to rodents. Food, water, shelter, open entry points, nearby waste, and established nesting areas can all contribute to continued rodent activity. RatRepel should therefore be used as part of a broader rodent-prevention approach.

RatRepel is intended to help discourage common rodent activity, including rats and mice. However, response can vary according to species, behavior, environment, and infestation conditions. No specific species-level result should be considered guaranteed.

Yes. RatRepel can be used in suitable residential areas such as rooms, storage areas, kitchens, garages, and other locations where rodent activity is a concern. Always consider the placement, area layout, and presence of pets before installation.

Yes. RatRepel can be used in shops, offices, server rooms, electrical rooms, storage areas, and other suitable indoor commercial spaces. Keep the ultrasonic output unobstructed.

Yes. RatRepel can be used in warehouses, godowns, storage facilities, and industrial environments. Large areas, divided spaces, or areas containing extensive shelving and stock may require multiple devices.

Yes, where the installation environment is suitable. For industrial environments, consider machinery, partitions, racks, noise, heat, moisture, electrical conditions, and the overall layout when deciding where to install the device.

If you are using a RatRepel model intended for vehicle applications, follow the specific vehicle-installation instructions supplied with that product. The device should be installed away from moving components, excessive heat, direct water exposure, and other unsuitable conditions. Professional installation by a qualified auto electrician or technician is recommended for vehicle installations.

RatRepel is designed for straightforward installation. For indoor models, installation generally involves positioning the device correctly and connecting it to the recommended power supply. For vehicle applications, electrical installation requires additional care.

For suitable indoor applications, customers can generally install the device themselves by following the supplied instructions. For vehicle or electrical-system installations, professional installation is recommended.

Avoid blocking the ultrasonic output, water or excessive moisture, excessive heat, fire, incorrect electrical connections, incompatible power supplies, unauthorized modification, and installing the device where it can be physically damaged.

Yes. RatRepel should not be considered a replacement for basic rodent-prevention practices. Keep food properly stored, remove accessible food sources, maintain sanitation, dispose of waste appropriately, and seal accessible rodent entry points wherever possible.

Yes. RatRepel is intended to help discourage rodent activity, but accessible entry points can continue to allow rodents into a property. For better overall rodent management, identify and seal practical entry points wherever possible.

RatRepel can be used as part of a broader rodent-management approach, but a severe or established infestation may require professional pest-control assistance. Address food, water, shelter, sanitation, and entry points alongside the use of the device.

RatRepel is designed as a durable electronic ultrasonic rodent-repellent device for suitable indoor and commercial environments. The product features a durable metal body, adjustable controls, and an ultrasonic transducer.

Yes. RatRepel provides adjustable ultrasonic frequency control within its specified operating range. For the current RatRepel model, the frequency range is approximately 15–65 kHz.

Yes. The device includes a volume control that allows the output level to be adjusted according to the product's operating design.

RatRepel uses ICMODE Technology based on Japanese engineering principles, together with ultrasonic deterrent technology.

Yes. RatRepel is Made in India.

The product specifications include CE certification, subject to the applicable product documentation.

COD availability depends on the delivery location and order eligibility. If COD is available for your order, the option will be displayed during checkout.

Any applicable charges will be clearly shown at checkout before you place the order.

Orders are generally processed and dispatched within 1–2 business days after payment confirmation or successful COD order placement. Orders placed on Sundays or public holidays are processed on the next working day.

Delivery is generally estimated at 4–8 business days after dispatch, depending on your location and courier serviceability. Remote locations may require additional time.

Once your order has been dispatched, tracking information may be sent through SMS, WhatsApp, or email. If you have an order-related question, contact support with your order number.

If you need to change your delivery address, contact customer support as soon as possible. Address changes may not be possible once the shipment has been handed over to the courier.

Returns are subject to the Return, Refund & Replacement Policy published on ratfall.com. Eligible return requests must generally be submitted within 7 days from the date of delivery.

If the package or product appears damaged or tampered with, contact RatRepel support as soon as possible. Please provide photographs and, where possible, a video showing the package condition and shipping label.

Under our self-return process, return courier charges are generally borne by the customer unless otherwise specified by RatRepel. Please review the Return, Refund & Replacement Policy before sending a product back.

RatRepel products are covered by a 1-Year Limited Warranty against verified manufacturing defects, unless a different warranty period is specifically stated for your product.

The warranty may cover verified manufacturing defects affecting the functionality of the RatRepel device under normal recommended use. Claims are subject to inspection and verification.

The warranty generally does not cover physical damage, water or moisture damage where applicable, burnt components caused by unsuitable external electrical conditions, voltage fluctuation damage, incorrect wiring, reverse polarity, unauthorized repairs, unauthorized modifications, rodent damage, accidental damage, misuse, or normal wear and tear.

No. The warranty covers eligible manufacturing defects in the RatRepel device itself. It does not cover rodent-related damage to vehicles, wiring, property, stock, equipment, or other belongings.

Contact RatRepel support with your Order ID or invoice, registered mobile number, photos or videos of the issue, description of the problem, and installation information if relevant. Additional information may be requested for technical inspection.