Legal notice

Last Updated: 20 September 2026

This Legal Notice & Disclaimer governs the use of ratfall.com, RatRepel products, services, advertisements, marketing materials, product demonstrations, and related communications.

By accessing this Website or purchasing or using a RatRepel product, you acknowledge that you have read and understood this Legal Notice & Disclaimer, subject to your rights under applicable law.

1. Product Nature

RatRepel products are electronic ultrasonic rodent-repellent devices intended to help reduce or discourage rodent activity in suitable residential, commercial, industrial, warehouse, storage, and vehicle environments.

RatRepel products are electronic devices and are not:

  • Poisons;

  • Traps;

  • Pesticides;

  • Extermination systems;

  • Professional pest-control services; or

  • A substitute for structural rodent-proofing or professional pest management.

2. No Guaranteed Results

No ultrasonic device, electronic repellent, or pest-control product can guarantee 100% prevention, elimination, or permanent removal of rodents in every situation.

The effectiveness of RatRepel may vary depending on factors including:

  • Severity of rodent activity;

  • Area size and layout;

  • Environmental conditions;

  • Availability of food and water;

  • Rodent entry points;

  • Nesting locations;

  • Product placement and installation;

  • Continuous and appropriate operation;

  • Sanitation and hygiene conditions;

  • Obstacles or structures affecting ultrasonic sound;

  • Surrounding noise and environmental conditions.

Customers are encouraged to use RatRepel as part of a broader rodent-management approach, including appropriate sanitation, removal of food sources, and sealing of accessible entry points.

3. Rodent Damage Disclaimer

Using RatRepel does not guarantee that rodents will never enter an area or cause damage.

To the extent permitted by applicable law, RatRepel shall not be responsible for damage or losses caused by rodent activity, including:

  • Vehicle wiring damage;

  • Engine or mechanical damage;

  • Property damage;

  • Damage to food, stock, or inventory;

  • Damage to cables or equipment;

  • Business interruption or business losses;

  • Repair costs;

  • Towing or transportation charges;

  • Mechanic, electrician, or labour charges;

  • Indirect or consequential losses.

Rodent behavior can vary significantly depending on environmental conditions and factors outside the control of RatRepel.

4. Advertising & Marketing Disclaimer

Images, videos, demonstrations, animations, graphics, testimonials, product photographs, promotional materials, and other marketing content appearing on the Website, social media, marketplaces, or advertisements may be provided for illustrative and informational purposes.

Certain demonstrations may represent controlled environments, simulations, edited demonstrations, or representative examples and should not be interpreted as a guarantee that identical results will occur in every real-world environment.

Where testimonials or customer experiences are displayed, they represent the experiences of the respective users and are not a guarantee of the same outcome for every customer.

5. Performance Disclaimer

Product descriptions and performance-related statements are based on the intended functionality of the product, available technical information, demonstrations, and user experiences.

Actual results may vary depending on:

  • Installation and placement;

  • Area size;

  • Infestation level;

  • Environmental conditions;

  • Food and water availability;

  • Entry points;

  • Sanitation;

  • Continuous usage;

  • Surrounding structures and obstacles.

RatRepel does not represent that the product will produce a specific result for every customer or environment.

6. Customer Responsibility

Customers are responsible for:

  • Proper installation and use of the product;

  • Following the supplied instructions;

  • Following applicable safety guidelines;

  • Using an appropriate power supply;

  • Maintaining suitable cleanliness and hygiene;

  • Reducing accessible food and water sources;

  • Closing or addressing potential rodent entry points;

  • Ensuring the product is used in an appropriate environment;

  • Periodically checking the product and its installation.

Improper installation, misuse, tampering, physical damage, unauthorized modification, or use contrary to the supplied instructions may affect warranty eligibility.

7. Customer Installation Responsibility

Where a RatRepel product is installed by the customer or by a third-party mechanic, electrician, technician, installer, or other service provider, the customer is responsible for ensuring that the installation is performed correctly.

To the extent permitted by applicable law, RatRepel is not responsible for problems resulting from third-party installation, including:

  • Incorrect wiring;

  • Loose connections;

  • Incorrect fitting;

  • Short circuits;

  • Battery drain;

  • Vehicle electrical problems;

  • Damage caused by improper installation;

  • Other installation-related faults.

8. Battery & Electrical Disclaimer

For products connected to vehicles or electrical systems, RatRepel is not responsible for electrical problems caused by factors outside the product's manufacturing defect, including:

  • Existing vehicle electrical faults;

  • Poor battery condition;

  • Incorrect wiring;

  • Improper connections;

  • Third-party electrical modifications;

  • Incorrect voltage or power supply;

  • Loose connections;

  • Unsafe placement;

  • Vehicle manufacturer defects;

  • Installation contrary to supplied instructions.

Customers should ensure that installation is performed correctly and that the applicable electrical requirements are followed.

9. Not a Substitute for Professional Pest Control

RatRepel products are intended as supportive rodent-repellent devices.

They are not a substitute for professional pest-control services, structural repairs, sanitation management, rodent-proofing, or comprehensive pest-management measures where those measures are necessary.

For severe or persistent infestations, customers should consider appropriate professional pest-control or property-management assistance.

10. Customer Inspection Responsibility

Customers should periodically inspect relevant areas even after installing a RatRepel device.

Depending on the application, this may include:

  • Vehicle engine compartments;

  • Wiring areas;

  • Storage areas;

  • Warehouse corners;

  • Food-storage areas;

  • Drainage areas;

  • Parking areas;

  • Potential nesting locations;

  • Possible rodent entry points.

The continued presence or absence of rodents should not be determined solely by the operation of the device.

11. Outdoor & Open Environment Limitations

Product performance may vary in highly open or uncontrolled environments.

Factors such as large outdoor areas, uncontrolled entry points, high food availability, heavy industrial activity, surrounding noise, structural obstacles, and established nesting locations may affect the practical effectiveness of an ultrasonic repellent.

12. Product Safety Notice

RatRepel products are designed to operate without the use of conventional chemical rodenticides when used according to the supplied instructions.

Customers should:

  • Use the product only as instructed;

  • Avoid intentionally placing the device close to a person's ears for prolonged periods;

  • Keep the product away from conditions for which it is not designed;

  • Prevent children from tampering with or opening the device;

  • Keep electrical components away from water unless specifically designed for such conditions;

  • Not open, modify, burn, immerse, or otherwise misuse the device.

Customers with concerns about using an ultrasonic device around sensitive animals should consult an appropriate veterinarian or animal-care professional.

13. Warranty Limitation

Any applicable warranty covers verified manufacturing defects in the RatRepel device, subject to the applicable warranty terms.

Warranty does not generally cover:

  • Rodent damage;

  • Vehicle repair expenses;

  • Property damage;

  • Environmental conditions;

  • Power fluctuation or unsuitable power supply;

  • Water or moisture damage;

  • Physical damage;

  • Normal wear and tear;

  • Improper use or installation;

  • Unauthorized modification;

  • Third-party repair;

  • Accidental damage.

Please refer to the applicable Warranty Policy for complete warranty conditions.

14. Warranty Void Conditions

Warranty eligibility may be affected or voided where permitted by the applicable warranty terms if the product has:

  • Physical damage;

  • Water or moisture damage;

  • Burnt components;

  • Been opened or tampered with;

  • Been repaired without authorization;

  • Been improperly installed;

  • Been used for an unintended purpose;

  • Been operated using an unsuitable power supply;

  • Had wires, connectors, or components cut or modified;

  • Been damaged through accident, negligence, misuse, or external factors.

Proof of purchase may be required for warranty service.

15. GST & Taxation

Applicable taxes, including GST where applicable, will be charged in accordance with Indian taxation laws.

Customers requesting a GST invoice are responsible for providing accurate GST and billing information when placing their order.

RatRepel is not responsible for errors resulting from incorrect information supplied by the customer.

16. Website & Technical Errors

RatRepel reserves the right, subject to applicable law, to cancel, hold, correct, or modify an order affected by:

  • Incorrect pricing;

  • Server or website errors;

  • Coupon or discount malfunction;

  • Payment gateway errors;

  • Inventory mismatches;

  • Incorrect product information;

  • Listing errors;

  • Technical problems;

  • Human errors; or

  • Other circumstances that make fulfilment impractical or incorrect.

Where payment has already been received for a cancelled order, any eligible refund will be processed in accordance with the applicable refund procedure.

17. Intellectual Property Rights

All Website content, including but not limited to:

  • RatRepel logos;

  • Brand names;

  • Product images;

  • Product photographs;

  • Graphics;

  • Videos;

  • Text;

  • Product designs;

  • Labels;

  • Packaging;

  • Trademarks;

  • Website designs;

  • Promotional materials;

is owned by or licensed to RatRepel and is protected by applicable intellectual-property laws.

No content may be copied, reproduced, distributed, modified, published, or commercially used without appropriate authorization, except where permitted by applicable law.

18. False Claims, Fraudulent Conduct & Abuse

RatRepel reserves the right to take appropriate action where permitted by law in response to fraudulent claims, fake reviews, impersonation, extortion attempts, deliberate misinformation, abusive conduct, or knowingly false statements made against the company, its products, employees, representatives, dealers, or service partners.

Nothing in this section is intended to restrict a customer's lawful right to provide an honest review, submit a genuine complaint, report an issue, or exercise any statutory consumer right.

19. Limitation of Liability

To the maximum extent permitted by applicable law, RatRepel shall not be liable for indirect, incidental, special, or consequential losses arising from the use or inability to use the Website or products.

This may include:

  • Loss of profits;

  • Business interruption;

  • Loss of inventory;

  • Vehicle repair expenses;

  • Towing expenses;

  • Loss of use;

  • Third-party claims;

  • Other indirect or consequential losses.

Nothing in this Legal Notice & Disclaimer excludes or limits any liability, warranty, guarantee, or consumer right that cannot legally be excluded or limited under applicable law.

20. Dispute Resolution

If a dispute arises, the parties are encouraged to first attempt to resolve the matter through customer support and reasonable communication.

Where appropriate and legally permissible, the parties may consider mediation or another mutually agreed dispute-resolution mechanism before pursuing formal proceedings.

Nothing in this section limits any mandatory consumer protection or statutory rights available to a customer.

21. Legal Compliance

Customers agree to use RatRepel products lawfully and in accordance with:

  • Applicable Indian laws and regulations;

  • Applicable electrical-safety requirements;

  • Applicable vehicle-safety requirements;

  • Product instructions;

  • Safety warnings;

  • Other applicable usage requirements.

Customers are responsible for ensuring that the product is used appropriately for their particular application.

22. Governing Law & Jurisdiction

This Legal Notice & Disclaimer shall be governed by the laws of India.

Any dispute arising from the Website, products, advertisements, warranty claims, refunds, services, or related matters shall be handled by the competent courts having jurisdiction over the matter, subject to applicable consumer protection laws and other mandatory legal rights.

Nothing in this section is intended to remove or restrict any jurisdiction or legal remedy that a consumer is legally entitled to use.

23. Policy Updates

RatRepel may update or revise this Legal Notice & Disclaimer from time to time to reflect changes to our products, services, business practices, or applicable legal requirements.

The latest version will be published on the Website with the revised “Last Updated” date.

24. Contact Information

For legal, compliance, product, or support-related concerns, please contact:

RatRepel Legal & Support Team

Email: support@ratfall.com
Phone: +91 99792 00049

Business & Shipping Address:
Shop No. 103, First Floor, Shakti Arcade,
Andheri East, 400069,
Mumbai, Maharashtra, India.