Refund policy

Thank you for purchasing RatRepel products from ratfall.com. We are committed to providing reliable ultrasonic rodent-repellent products and a straightforward customer experience.

Please read this Return, Refund & Replacement Policy carefully before making a purchase.

1. 7-Day Return Window

Customers may request a return, refund, or replacement within 7 days from the date of delivery in the following circumstances:

  • The product was damaged during transit.

  • The wrong product was delivered.

  • The product has a verified manufacturing defect upon arrival.

  • The product is unused and is returned with its original packaging, accessories, and other supplied items.

All return requests must be submitted within 7 days from the date of delivery.

Return requests submitted after this period will generally not be eligible for a refund or return and may only be considered under the applicable warranty terms.

2. Return Shipping Instructions

For an approved return, the customer may be required to return the product through a self-arranged courier service.

The product must be securely and appropriately packed to prevent damage during return transportation.

Important Return Instructions

  • Clearly mention your Order Number and Mobile Number on the return package.

  • Return courier charges are generally borne by the customer under our self-return process.

  • The product should be returned with its original packaging, accessories, and supplied components.

  • RatRepel shall not be responsible for damage caused by inadequate, unsafe, or improper packaging during the customer's return shipment.

Where a return is approved due to an error attributable to us, we may provide appropriate return-shipping assistance at our discretion.

3. No Refund After the 7-Day Return Period

After 7 days from the date of delivery, the product will generally no longer be eligible for a standard return or refund.

After this period, eligible manufacturing defects may be handled under the applicable warranty policy, subject to inspection and verification.

4. Non-Returnable Situations

Returns, refunds, or replacements may not be accepted in the following situations:

  • The product has been used improperly or contrary to the supplied instructions.

  • Damage caused by water, fire, electrical issues, voltage fluctuation, physical impact, tampering, insects, pests, or misuse.

  • Damage caused by unauthorized modification, repair, or alteration.

  • Damage resulting from improper installation or operation.

  • Normal wear and tear.

  • Minor cosmetic imperfections that do not affect the functionality of the product.

  • Damage to packaging that does not affect the product itself.

  • The product is returned without required accessories or components.

  • The product has been purchased under a clearly identified non-returnable or clearance offer.

  • The claim is based solely on the expectation of complete or 100% prevention of rodent activity.

  • The return request is submitted after the applicable 7-day return period.

5. Important Product Disclaimer

RatRepel products are ultrasonic rodent-repellent devices designed to help reduce or discourage rodent activity in suitable environments.

No ultrasonic rodent-repellent device, electronic repellent, or pest-control product can guarantee 100% prevention of rodent entry, nesting, or property damage in every situation.

Results may vary depending on several environmental and usage factors, including:

  • Area size and layout;

  • Severity of rodent activity;

  • Availability of food and water sources;

  • Openings and possible rodent entry points;

  • Nearby drainage, garbage, or waste areas;

  • Storage and sanitation conditions;

  • Vehicle parking and surrounding conditions;

  • Proper installation and placement;

  • Continuous and appropriate power supply.

For severe infestations, customers may also need to address entry points, food sources, sanitation, and other contributing factors.

6. Rodent-Related Damage

RatRepel is intended to help reduce rodent activity. However, the product does not guarantee that rodents will never enter an area or cause damage.

RatRepel shall not be responsible for damage caused by rodents to:

  • Vehicle wiring or electrical components;

  • Engines or mechanical components;

  • Cables and equipment;

  • Property or furniture;

  • Food, stock, or inventory;

  • Electrical installations;

  • Other personal or business belongings.

The purchase or use of RatRepel does not constitute a guarantee against any such damage.

7. Warranty-Based Replacement

If the product develops a verified manufacturing defect during the applicable warranty period, RatRepel may, after inspection and verification, provide repair, replacement, or another remedy as applicable under the warranty terms.

The warranty applies to the RatRepel product itself and does not cover damage resulting from:

  • Rodent activity;

  • Accidents or physical damage;

  • Water or moisture;

  • Fire;

  • Voltage fluctuation or electrical damage;

  • Improper installation or use;

  • Unauthorized modification or repair;

  • Normal wear and tear;

  • Misuse or negligence.

Warranty claims are subject to inspection and verification by RatRepel.

8. Return & Warranty Claim Process

To request a return, refund, replacement, or warranty service, customers may be required to provide:

  • Order ID or invoice;

  • Registered mobile number;

  • Clear photographs of the product;

  • Photos of the packaging and shipping label, where applicable;

  • Video demonstrating the reported issue, where reasonably requested;

  • A clear description of the problem;

  • Installation or usage information, where required.

Our support team may request additional information to determine the appropriate resolution.

RatRepel reserves the right to decline a claim where the product does not meet the applicable return or warranty conditions or where sufficient information cannot be provided to verify the claim.

9. Inspection & Approval

Returned products may be inspected after they are received.

A refund or replacement will be processed only after the returned product and the reported issue have been reviewed and the claim has been approved.

If inspection determines that the issue is caused by misuse, accidental damage, improper installation, unauthorized modification, or another condition excluded under this policy, the return or warranty claim may be rejected.

10. Refund Processing

Once a refund has been approved, it will generally be processed within 7–14 business days after completion of the required inspection and approval process.

The actual time for the amount to appear in your account may depend on your bank, payment provider, or original payment method.

Where applicable, shipping charges, COD charges, handling charges, payment gateway charges, or other non-refundable charges may be deducted from the refundable amount.

Refunds will generally be issued to the original payment method used for the purchase, subject to the applicable payment-provider process.

11. Order Cancellation

Order cancellation requests should be made as soon as possible after placing the order.

Once an order has been processed, packed, dispatched, or handed over to a courier partner, cancellation may no longer be possible.

If a dispatched order is refused or returned after delivery attempts, applicable shipping or return charges may be deducted from any eligible refund.

12. Limitation of Liability

To the extent permitted by applicable law, RatRepel shall not be responsible for indirect, incidental, special, or consequential losses arising from the use or inability to use the product, including claims relating to:

  • Vehicle repair expenses;

  • Rodent-related wiring or electrical damage;

  • Engine damage;

  • Loss of business;

  • Loss of goods or inventory;

  • Towing or transportation expenses;

  • Loss of use;

  • Other indirect or consequential damages.

Nothing in this policy is intended to limit or exclude any rights or remedies that cannot legally be excluded under applicable consumer protection laws.

13. Applicable Law & Jurisdiction

This policy shall be governed by the applicable laws of India.

Any dispute arising in connection with an order, purchase, return, refund, replacement, warranty claim, or use of the website shall be subject to the jurisdiction of the courts having appropriate jurisdiction over the matter, subject to applicable consumer protection laws.

14. Contact Us

For return, refund, replacement, or warranty assistance, please contact:

RatRepel Customer Support

Email: support@ratfall.com
Phone: +91 99792 00049

Business & Shipping Address:
Shop No. 103, First Floor, Shakti Arcade,
Andheri East, 400069,
Mumbai, Maharashtra, India.