Shipping policy

Last Updated: 20 September 2026

At RatRepel, we aim to make your shopping experience simple and reliable. This Shipping Policy explains how we process, dispatch, and deliver orders placed through ratfall.com.

1. Order Processing & Dispatch

We aim to process and dispatch confirmed orders as quickly as possible.

  • Orders are generally processed and dispatched within 1–2 business days after successful payment confirmation.

  • For Cash on Delivery (COD) orders, processing begins after the order has been successfully placed and confirmed.

  • Orders placed on Sundays or public holidays will be processed on the next working day.

  • During sales, promotional periods, or unusually high order volumes, processing may take slightly longer.

2. Shipping & Delivery Time

Orders are shipped through our logistics and courier partners.

  • Estimated delivery time is generally 4–8 business days after dispatch.

  • Delivery times may vary depending on your location, pincode, courier serviceability, weather conditions, holidays, and other factors beyond our control.

  • Deliveries to remote or less-accessible locations may require additional time.

  • Delivery estimates are approximate and are not guaranteed delivery dates.

3. Shipping Charges

  • Any applicable shipping charges will be clearly displayed at checkout before you place your order.

  • Cash on Delivery (COD) may be available for eligible locations and orders.

  • If COD is available for your order, no additional COD fee will be charged unless specifically mentioned at checkout.

4. Order Tracking

Once your order has been dispatched, tracking information may be shared with you through SMS, WhatsApp, or email, depending on the information available for your order.

You can use the tracking details provided to check the current status of your shipment.

If you have not received tracking information within a reasonable time after your order is dispatched, please contact our support team.

5. Delivery Address & Failed Delivery

Please make sure that your name, complete delivery address, mobile number, and pincode are correct when placing your order.

We are not responsible for delivery delays or non-delivery caused by:

  • Incorrect or incomplete address details

  • Incorrect mobile number

  • Customer not being available to receive the parcel

  • Repeated failed delivery attempts

  • Refusal to accept the shipment

  • Pincode or location being unavailable for delivery

If a parcel is returned to us because of an incorrect address, repeated failed delivery attempts, or refusal to accept the shipment:

  • For prepaid orders, applicable shipping/return charges may be deducted before the remaining amount is refunded.

  • If you request the order to be shipped again, additional shipping charges may apply.

6. Damaged or Tampered Packages

Please carefully check the package at the time of delivery.

If the outer package appears to be damaged, opened, broken, or tampered with, we recommend refusing the delivery and informing the delivery person immediately.

Please also contact our support team as soon as possible and provide:

  • Clear photographs of the package

  • Photographs of the shipping label

  • A video or photographs showing the condition of the package, where possible

  • Your order number

This will help us investigate the issue with the courier partner and assist you promptly.

7. Delivery Delays

While we work with our logistics partners to deliver orders within the estimated timeframe, delays can occasionally occur because of circumstances outside our control, including:

  • Severe weather

  • Natural events

  • Transportation disruptions

  • Public holidays

  • Strikes or operational disruptions

  • Courier network issues

  • Remote-area delivery limitations

  • Incorrect or incomplete delivery information

Such delays do not automatically qualify an order for cancellation or refund if the shipment is still in transit.

8. Returns, Refunds & Replacements

For information regarding returns, refunds, replacements, damaged products, and warranty-related claims, please refer to our Return, Refund & Replacement Policy.

Any return or replacement must comply with the conditions and timelines specified in that policy.

9. Shipping Coverage

We currently ship orders within India.

Delivery availability depends on courier serviceability for the destination pincode.

If your pincode is not serviceable, we may be unable to fulfil the order and may cancel the order and process an applicable refund.

10. Contact Us

If you have any questions regarding your order, shipping, delivery status, or a delivery-related issue, please contact our support team.

RatRepel Customer Support

Phone: +91 99792 00049
Email: support@ratfall.com

Business & Shipping Address:
Shop No. 103, First Floor, Shakti Arcade,
Andheri East, 400069,
Mumbai, Maharashtra, India.

We aim to respond to shipping-related enquiries within one working day during business days.