Terms of service

Last Updated: 20 September 2026

Welcome to RatRepel. These Terms of Service (“Terms”) govern your access to and use of ratfall.com, including browsing the website, purchasing products, and using our services.

By accessing our website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms.

1. Definitions

For the purposes of these Terms:

“Company”, “RatRepel”, “we”, “our”, or “us” refers to the business operating ratfall.com and its owners, operators, employees, representatives, and authorized service providers.

“Website” refers to ratfall.com and any related pages, services, or online features operated by us.

“Customer”, “user”, or “you” refers to any person who accesses the Website or purchases products from us.

2. Products & Important Disclaimer

RatRepel products are ultrasonic rodent-repellent devices designed to help reduce or discourage rodent activity in suitable environments.

No electronic device, ultrasonic repellent, or pest-control product can guarantee 100% prevention of rodent entry, nesting, or damage in every situation.

Product performance may vary depending on factors including:

  • Severity of rodent activity;

  • Size and layout of the area;

  • Product placement and installation;

  • Availability of food and water;

  • Open entry points;

  • Sanitation and surrounding environmental conditions;

  • Continuous and appropriate power supply;

  • Other conditions affecting rodent behavior.

For best results, customers should also maintain appropriate hygiene, sanitation, waste management, and entry-point control.

3. No Guarantee Against Rodent Damage

Purchasing or using a RatRepel product does not guarantee that rodents will never enter an area or cause damage.

To the extent permitted by applicable law, RatRepel shall not be responsible for losses or damage caused by rodent activity, including:

  • Vehicle wiring damage;

  • Engine or mechanical damage;

  • Damage to property;

  • Damage to food, stock, or inventory;

  • Damage to cables or equipment;

  • Business interruption or business losses;

  • Repair expenses;

  • Towing or transportation expenses;

  • Other indirect or consequential losses.

Rodent behavior can vary according to environmental conditions and cannot be completely controlled by an electronic repellent device.

4. Customer Responsibility

Customers are responsible for using the product correctly and in accordance with the instructions supplied with the product.

Customers are responsible for:

  • Correct installation and placement;

  • Following operating instructions;

  • Using an appropriate electrical supply;

  • Protecting the device from conditions for which it is not designed;

  • Maintaining suitable cleanliness and sanitation;

  • Reducing accessible food and water sources;

  • Addressing visible rodent entry points where appropriate.

Improper installation, misuse, tampering, unauthorized modification, physical damage, water exposure, or use contrary to the supplied instructions may affect warranty eligibility.

5. Warranty

RatRepel products may be covered by a limited warranty against verified manufacturing defects, as specified for the particular product or order.

Unless a different warranty period is expressly stated on the applicable product page, invoice, warranty documentation, or order confirmation, the applicable warranty period will be the period specified for that product at the time of purchase.

The warranty generally covers manufacturing defects in the RatRepel device itself and does not guarantee a particular level of rodent control or prevention.

Warranty Exclusions

The warranty does not generally cover:

  • Rodent-related damage;

  • Vehicle or property repair costs;

  • External accessories not covered by the applicable warranty;

  • Accidental or physical damage;

  • Damage caused by water or moisture;

  • Damage caused by improper electrical supply or voltage fluctuation;

  • Burning or short-circuit caused by external electrical conditions;

  • Unauthorized repair, modification, or alteration;

  • Misuse or negligence;

  • Normal wear and tear.

Warranty claims may require photographs, videos, proof of purchase, installation information, or inspection of the product.

For complete warranty conditions, customers should refer to the applicable Warranty Policy published on the Website.

6. Orders & Pricing

When placing an order through our Website, you agree to provide accurate and complete information.

RatRepel reserves the right, subject to applicable law, to:

  • Cancel orders suspected of fraud or unauthorized activity;

  • Cancel orders affected by incorrect pricing or technical errors;

  • Limit quantities purchased by a customer;

  • Refuse or cancel an order where fulfilment is not reasonably possible;

  • Correct product, pricing, availability, or listing errors;

  • Update prices and product information.

If an order is cancelled after payment has been received, any eligible refund will be processed using the applicable payment method and refund procedure.

Prices displayed on the Website include applicable taxes or charges where required to be shown, unless otherwise stated.

7. Shipping & Delivery

Orders are processed and shipped in accordance with our Shipping Policy.

Estimated delivery times are approximate and may vary because of:

  • Courier operations;

  • Weather conditions;

  • Public holidays;

  • Remote-area serviceability;

  • Transportation disruptions;

  • Strikes or operational interruptions;

  • Incorrect or incomplete address information;

  • Other circumstances outside our reasonable control.

RatRepel is not responsible for delays caused by independent courier or logistics providers, except where liability cannot legally be excluded.

For complete shipping information, please refer to the Website's Shipping Policy.

8. Returns, Refunds & Replacements

Returns, refunds, and replacements are governed by our Return, Refund & Replacement Policy.

Eligible customers may generally request a return within 7 days from the date of delivery, subject to the conditions and exclusions described in that policy.

After the applicable return period, eligible manufacturing defects may be handled under the applicable warranty terms.

Customers should review the Return, Refund & Replacement Policy before submitting a claim.

9. Order Cancellation

Cancellation requests should be submitted as soon as possible after placing an order.

Once an order has been processed, packed, dispatched, or handed over to a courier partner, cancellation may no longer be possible.

If a dispatched shipment is refused or returned because of the customer's actions, applicable shipping or return charges may be deducted from any eligible refund.

10. Intellectual Property

All content available on the Website, including but not limited to:

  • Logos;

  • Brand names;

  • Product images;

  • Product designs;

  • Graphics;

  • Videos;

  • Text;

  • Page layouts;

  • Icons;

  • Illustrations;

  • Trademarks;

  • Website designs;

is owned by or licensed to RatRepel and is protected by applicable intellectual-property laws.

You may not copy, reproduce, modify, distribute, publish, sell, or commercially use Website content without prior written permission, except where permitted by applicable law.

11. Acceptable Website Use

You agree not to use the Website:

  • For unlawful or fraudulent purposes;

  • To provide false or misleading information;

  • To impersonate another person or organization;

  • To attempt unauthorized access to our systems;

  • To interfere with the operation or security of the Website;

  • To upload or distribute malware, viruses, or harmful code;

  • To conduct automated activity that places unreasonable load on our systems;

  • To abuse, threaten, or harass our employees, support personnel, or representatives.

We may restrict or terminate access where we reasonably believe that the Website is being misused or these Terms are being violated.

12. Third-Party Services

The Website may use third-party services such as payment processors, courier providers, analytics services, communication platforms, and other service providers.

Certain parts of your interaction with those services may also be subject to the third party's own terms and privacy policies.

We are not responsible for the independent acts, omissions, policies, or technical failures of third-party service providers, except where applicable law provides otherwise.

13. Limitation of Liability

To the maximum extent permitted by applicable law, RatRepel shall not be liable for indirect, incidental, special, consequential, or unforeseeable losses arising from the use of the Website or products.

This may include, where legally permissible:

  • Loss of profits;

  • Loss of business;

  • Loss of inventory;

  • Vehicle repair expenses;

  • Towing expenses;

  • Business interruption;

  • Loss of use;

  • Third-party claims;

  • Other indirect losses.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

14. Force Majeure

RatRepel shall not be responsible for delays or failure to perform obligations caused by circumstances beyond our reasonable control.

Such circumstances may include:

  • Natural disasters;

  • Severe weather;

  • War or civil unrest;

  • Government actions;

  • Strikes;

  • Pandemics or public-health emergencies;

  • Power failures;

  • Internet or telecommunications failures;

  • Courier or logistics disruptions;

  • Other events beyond our reasonable control.

15. Privacy

The collection, use, storage, and processing of customer information are governed by our Privacy Policy.

By using the Website, you acknowledge that your information may be processed as described in that policy and as otherwise permitted by applicable law.

16. Changes to These Terms

We may update or modify these Terms from time to time to reflect changes to our products, services, business practices, or applicable legal requirements.

The updated version will be posted on the Website with a revised “Last Updated” date.

Your continued use of the Website after an updated version is published constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

17. Governing Law & Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising from the use of the Website, purchase of products, services, returns, refunds, replacements, or warranty claims shall be subject to the jurisdiction of the competent courts having jurisdiction over the matter, subject to applicable consumer protection laws and other mandatory legal rights.

Nothing in these Terms is intended to restrict any statutory consumer rights available to you under applicable law.

18. Contact Us

For questions regarding these Terms, orders, products, warranty, returns, or customer support, please contact:

RatRepel Customer Support

Email: support@ratfall.com
Phone: +91 99792 00049

Business & Shipping Address:
Shop No. 103, First Floor, Shakti Arcade,
Andheri East, 400069,
Mumbai, Maharashtra, India.